Patient Care: (866) 360-4747
Boston Scientific Neuromodulationhttp://www.ControlYourPain.com
Patient Care: (866) 360-4747
Product Support
There are two ways to obtain replacement supplies of Precision PlusTM SCS System components (i.e., Charging System, Remote Control, etc.):
- Contact the toll free Patient Care line at:
(866) 360-4747 and we will route you to the appropriate supplier to assist you. - Coordinate coverage of replacement supplies through your health insurance, Medicare, Medicaid or Workers Compensation plans
For post-implant product support related to your Precision Plus™ SCS System external components (i.e., Charging System and Patient Programmer) and related ancillary supplies (i.e., adhesive patches), please contact the toll-free Patient Care line at +1 (866) 360-4747.
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Product WarrantyYour Precision PlusTM Implantable Pulse Generator carries a five-year manufacturer's warranty. Your Precision PlusTM Remote Control and Charging System carry a one-year manufacturer's warranty. For more detailed information about warranty on your Precision System components, consult the guides below:
This information is contained in the Patient System Handbook receive shortly after implant with the remote control and charging kits. |
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Extended Service AgreementBoston Scientific offers an Extended Service Agreement to continue the one-year manufacturer's warranty for your Precision Plus SCS Charging System and Remote Control should these devices become inoperable due to normal wear and tear or require additional service. Precision Plus customers will receive a letter for participation in the Extended Service Agreement 60 days prior to the expiration of the manufacturer's warranty. The Extended Service Agreement is optional and the terms of the Agreement will be based on your anticipated needs and past replacement experiences. If you are interested in the Extended Service Agreement, please contact Patient Care for additional information. Some health plans cover prosthetic replacement for the Remote Control (billing code L8681) and Charging System (billing code L8689), but may have limits on the frequency they allow for ordering replacements. Check your health plan if you have questions regarding coverage and replacement of these items. Based on your discussions with your health plan provider, you may need to assess whether the out-of-pocket costs for replacement of your SCS external components is comparable to purchasing the Extended Service Agreement. Eligibility: Precision customers will receive a letter for participation in the Extended Warranty 60 days prior to the expiration of the manufacturer’s warranty. If you are interested in the Extended Service Agreement, please contact Patient Care for additional information. The Extended Service Agreement covers your remote control and charging system for another year after the expiration of the manufacturer’s warranty should these devices become inoperable due to normal wear and tear or need additional service. |
